CRM & Business Systems Specialist

About Us

Frekuent is a fast-growing startup redefining the world of payments, helping businesses turn one-time buyers into lifetime clients through unique and rewarding experiences. We believe that the key to more sales is giving customers more. That's why we create painless, cashless, and contactless payment solutions that transform the way businesses operate. With Frekuent, transactions happen in seconds, keeping customers coming back time and again. You can check more at www.frekuent.com

Role: CRM & Business Systems Specialist

You will be responsible for implementing, configuring, and scaling the systems that power our revenue and operations teams. While Zoho is currently our core platform, this role focuses on ensuring that business processes, device lifecycle events, and revenue flows are accurately operationalized across all tools. You will work across multiple technologies, build automations, integrate databases, and ensure that data reliably represents the reality of our service delivery and billing.

What You’ll Do

• Implement and optimize CRM and revenue-related processes (currently Zoho).

• Build and maintain automations, workflows, and integrations

• Monitor and resolve data discrepancies across Inventory, CRM, Billing, and internal systems to preserve revenue integrity.

• Connect CRM with internal databases, APIs, and third-party systems to guarantee accurate, automated information flow.

• Own CRM configuration, data structures, security permissions, and change management.

• Troubleshoot issues, identify root causes, and deploy durable improvements across teams.

• Maintain high data quality and enforce governance standards across all operational functions.

• Participate in the evolution of systems architecture, automation expansion, and scaling initiatives.

What We’re Looking For

• Experience in CRM or business systems implementation or administration (Zoho experience valued but not mandatory).

• Understanding of APIs, relational data models, SQL basics, and automation tools (Zapier, Make, Zoho Flow, etc.).

• Ability to translate operational and financial requirements into robust system configurations.

• Hands-on, proactive ownership of end-to-end solutions with strong accountability on outcomes.

• Communication skills to bridge operations, finance, and commercial teams effectively.

• Fluent in English and Spanish.

• Experience in RevOps, CRM migrations, or systems architecture evolution.

• Prior work in SaaS, fintech, IoT, logistics, or operations-heavy businesses.

• Familiarity with device lifecycle, field deployments, or service logistics.

We’d Love to Meet You If

• You want to make an impact and grow with a company that’s scaling fast.

• You’re comfortable balancing speed and quality in a fast-moving environment

• You thrive on ownership and love diving into new challenges without waiting for someone else to solve them and finding creative ways to automate repetitive tasks.

Benefits

• Flexible schedule.

• Super cool offices next to Sants Station with tons of perks (3 days at the office, 2 remote).

• Meal vouchers and insurance package to support your well-being (health insurance, Wellhub, etc)

• Learning and development budget.

• 23 days of annual leave.

• Positive and collaborative mindset.

• Dynamic environment with huge growth potential.